Description

About the Role

We’re seeking an enthusiastic Membership Assistant to provide prompt and professional service to RAS Members across phone, email and in-person channels, while supporting day-to-day administration of membership products and services. You’ll play a hands-on role in processing applications and renewals, member card distribution, daily reconciliations, and member engagement - especially during the Sydney Royal Easter Show.

Key Responsibilities

• Respond to enquiries from new, existing and prospective Members by phone, email and in-person, delivering friendly, efficient service.
• Process membership applications and renewals, including EFTPOS/cash handling and accurate data entry; reconcile daily transactions.
• Coordinate member card distribution and assist with member functions and promotions during the Show.
• Follow RAS policies, procedures and customer service standards.

About You

• Organised multi-tasker with excellent time management, attention to detail and a “can-do” attitude.
• Team-oriented, adaptable and reliable; calm under pressure and committed to great service.
• Clear written and verbal communicator with sound numeracy and basic accounting understanding.

Qualifications & Experience

Essential

• 2+ years’ customer service experience in a high-pressure environment.
• 12+ months’ administration and/or database experience; strong data entry skills.
• Proficiency with Microsoft Outlook, Word and Excel (intermediate level)
• Experience handling EFTPOS and cash during application/renewal processing.

Desirable

• Experience in membership services, events, or not-for-profit environments.
• Familiarity with CRM platforms and reconciling daily takings.

Working Hours

Outside Show period: As required within core business hours 8:30am-5pm During the 2026 Sydney Royal Easter Show, commitment is essential for the full duration, including weekends and public holidays. Shifts may vary between 7:30 and 22:00.

Why Join the RAS

At the Royal Agricultural Society of NSW, we’re proud of our 203-year legacy of promoting agriculture, supporting communities, and delivering programs that make a meaningful difference. Enjoy a standout range of benefits—from salary packaging and wellbeing days to free parking, event tickets and meals during the Show, paid Show Days, learning opportunities, and more - all in a workplace that rewards, supports and celebrates its people. The RAS is now a certified Great Place to Work®!

About the Royal Agricultural Society of NSW

Since 1822, the RAS has supported and celebrated Australian agriculture through the Sydney Royal Easter Show, Sydney Royal competitions, the RAS Foundation and a wide range of education and community programs.

Our values guide how we work: Respect | Ownership | Achievement | Honouring our Past | Embracing our Future.

Diversity & Inclusion

We value diversity and encourage applications from people of all backgrounds.

How to Apply

Click APPLY NOW and submit your resume and a brief cover letter outlining your interest and suitability for the Assistant, Membership position.

Please note: No recruitment agencies.