Description

Overview
This role reports to the CEO and will lead the operational services of the AIHS membership function. This role will be instrumental in driving membership growth through innovative acquisition and retention strategies, enhancing member value, engagement, and experience.

Requirements

Key Responsibilities

• Develop and Lead Strategy: Shape and drive the AIHS Membership Growth Strategy to boost membership acquisition, retention, and engagement
• Enhance Member Experience: Lead the development and delivery of member journey initiatives and measure engagement to ensure optimal satisfaction and value
• Oversee Membership Services: Bring a digital-first approach to improve member service operations, streamline processes, and enhance CRM systems for data insights
• Financial Oversight: Manage membership budgets, set annual goals, and collaborate with Finance to ensure financial targets and efficiency
• Stakeholder Engagement: Build and maintain productive relationships across diverse networks, including external partners, stakeholders and volunteers
• Leadership and Development: Drive a high-performance culture and support continuous improvement initiatives across the business
• Other duties as required

Skills, qualifications, and experience

• Experience in membership or similar association role, with a track record of leading growth and engagement projects
• Strong interpersonal and communication skills, with the ability to influence and build partnerships across all levels
• Proficiency in data analysis and market intelligence, using insights to drive engagement strategies
• Strong CRM experience. Expertise in iMIS Engagement Management System highly regarded
• Proven ability to prioritise workload and juggle competing demands; able to be hands-on and strategic in one role
• Strong attention to detail and a high level of initiative
• Experience with financial management, particularly in the development of budgets 
• Participate as a key member of the management team in the overall development and delivery of the strategic and operational plans.
• Experience in the use of the Microsoft Office suite